Services

We are ready for more than just fires. Our department provides a safety net for the whole city. If you need help, call 911.

Fire response

When the alarm rings, our crews mobilize immediately.

A firefighter on top of Engine 1 directs a stream of water onto a burning debris pile while another works the pump panel — Engine 1 crews working a fire

Structural firefighting: Protecting homes and businesses with modern tactics and equipment.
Wildland, grass, and brush fires: Responding to outdoor fires and stopping them before they spread.

Vehicle incidents and rescue

From a burning car to a driver trapped after a crash, our crews are equipped to respond.

Firefighters with a wrecked white minivan at National Night Out, with emergency vehicles and caution tape nearby — Wrecked vehicle at National Night Out

Vehicle fires: Rapid response to put out vehicle fires.
Rescue: Complex rescues for motorists trapped after a crash.

EMS first response

In a medical emergency, seconds count. As a licensed First Responder Organization, our crews are often the first on scene.

Two firefighters stand beside Engine 1 with its equipment compartments open, showing tools and hose — Engine 1 and its equipment

Medical care: We operate under the clinical guidelines of the BioTel EMS System, so you receive a high standard of pre-hospital care.
Rapid stabilization: We focus on immediate assessment and stabilization, working closely with transport units to get you the help you need.

Community safety and prevention

The safest fire is the one that never happens.

Schoolchildren sit on the pavement facing Engine 1 and a second fire engine during a school visit — A school visit with Engine 1

Education and outreach: We partner with the Fire Marshal's Office to protect the city through community education and outreach.
Fire Marshal's Office: Fire inspections, plan reviews, operational permits, and fire investigations are handled by the Cockrell Hill Fire Marshal's Office.

For fire inspections, plan reviews, operational permits, or fire-code questions, contact the Cockrell Hill Fire Marshal's Office at [email protected]. For building permits and inspection requests, call City Administration at 214-330-6333 (Option 1 for Administration).

Safety & resources

How we operate

When you call us, you get a professional, disciplined team prepared for complex scenarios.

Command coordinationWe use the National Incident Management System (NIMS) to work alongside regional partners.
Safety standardsWe follow NFPA standards for safety and equipment.
Mutual aidOur partnership with Dallas Fire-Rescue brings additional resources to large-scale emergencies.